Before depositing at any online casino, take five minutes to read this checklist — it covers the steps most players skip.
Before You Start
- Verify the casino holds a valid gambling licence. Lolajack casino operates under a Curacao eGaming licence (number 8048/JAZ2020-013).
- Check the bonus terms, especially wagering requirements and maximum bet limits. Many players lose winnings by exceeding a 5€ max bet while the bonus is active.
- Set a deposit limit. Use the casino’s responsible gaming tools to cap daily, weekly, or monthly deposits.
- Test the withdrawal process with a small amount first. This confirms the KYC documents required and typical processing times.
- Read the game contribution percentages. Slots usually count 100%, but table games may contribute only 10% or less toward wagering.
- Note the currency: if you deposit in EUR, withdrawals must be in EUR. Crypto wallets have separate rules.
Registration
- Go to Lolajack casino and click the “Sign Up” button.
- Fill in your email, a strong password (at least 12 characters with numbers and symbols), and select your country.
- Enter your full name exactly as on your ID, date of birth, and address. A mistake here will delay KYC.
- Choose your preferred currency (EUR, USD, BTC, etc.). This cannot be changed later.
- Agree to the terms (read the bonus rules first) and submit.
- Verify your email by clicking the link sent to your inbox. If you don’t see it, check the spam folder.
- Complete the phone number verification (SMS code).
- Optional: enable two-factor authentication (2FA) for extra security. Go to Profile → Security → 2FA.
How Wagering Works
Wagering requirements (WR) are the total amount you must bet before bonus winnings become withdrawable. The formula is:
WR = Bonus amount × Wagering multiplier + (if deposit required) Deposit amount × Wagering multiplier.
Example: You claim a 100% deposit bonus up to 200€ with 35x wagering on deposit + bonus. You deposit 100€ and receive 100€ bonus.
WR = (100€ deposit × 35) + (100€ bonus × 35) = 3500€ + 3500€ = 7000€.
You must bet a total of 7000€ before you can withdraw any winnings from the bonus. If you win 500€ during wagering, that 500€ stays in the bonus balance until the WR is met.
Slots contribute 100% of each bet toward WR. Table games often contribute less — e.g., blackjack only 10%. So if you bet 10€ on blackjack, only 1€ counts toward wagering. Always check the contribution percentages in the bonus terms to avoid surprises.
Maximum bet while wagering: typically 5€ per spin/hand. Exceeding this voids the bonus and any winnings.
Payment Methods
| Method | Min Deposit | Max Deposit | Processing Time (Deposit) | Withdrawal Time | Fees |
|---|---|---|---|---|---|
| Visa/Mastercard | 10€ | 5,000€ | Instant | 3–5 business days | None from casino |
| Skrill | 10€ | 10,000€ | Instant | 24 hours | None |
| Neteller | 10€ | 10,000€ | Instant | 24 hours | None |
| Bitcoin | 0.001 BTC | 1 BTC | Instant (1 confirmation) | Up to 2 hours | Network fee varies |
| Bank Transfer | 50€ | 20,000€ | 1–2 business days | 5–10 business days | Possibly intermediary fees |
Note: Withdrawals to cards may require the same card used for deposit. Crypto withdrawals are usually fastest. Minimum withdrawal is 20€ except bank transfer (50€).
Licence & Player Protection
Lolajack casino holds a licence from the Government of Curacao (sub-license under Gaming Services Provider N.V.). This licence does not provide the same level of player protection as MGA or UKGC licences. For example, dispute resolution is handled by Curacao’s eGaming authority, which may have longer response times. Players from EU countries should be aware that winnings from Curacao-licensed casinos may be subject to local income tax, as Curacao does not have a tax treaty covering gambling winnings. Always consult a tax advisor.
The casino uses SSL encryption (256-bit) to protect data and has a responsible gaming policy with deposit limits, time-outs, and self-exclusion options. You can find these under the “Responsible Gambling” page.
KYC (Know Your Customer) verification: you’ll need to provide a copy of your passport or driver’s license, a recent utility bill (not older than 3 months), and proof of payment method (e.g., photo of card with middle digits hidden).
Support Guide
Here are common scenarios and how to resolve them:
- Forgotten password: Click “Forgot Password” on the login page. Enter your email and follow the reset link. If you don’t receive it, check spam or contact support to update your email.
- Stuck withdrawal: First check the pending withdrawals section. If status is “Processing”, wait the stated time. If it exceeds the maximum (e.g., 5 business days for cards), contact live chat with your withdrawal ID. They will escalate to the finance team.
- Bonus not credited: Ensure you used the correct bonus code (if required) and that your deposit qualifies. Check the bonus terms for minimum deposit (e.g., 20€). If everything is correct, screenshot the deposit confirmation and contact support.
- Game not loading: Clear browser cache, disable ad blockers, or try a different browser (Chrome/Firefox). If the issue persists, it may be a provider problem. Contact support with the game name and error message.
- Account verification pending: If your documents have been submitted for more than 48 hours, contact support to check for any issues. They may require additional clarification.
- Disconnection during live dealer game: The round will complete automatically, and results will be posted. If you suspect a loss due to disconnection, contact support with your player ID and time of incident.
Need to Know
Is Lolajack casino licensed?
Yes, it holds a Curacao eGaming licence. This licence is common among online casinos but offers less regulatory oversight than some European licences.
What is the minimum deposit?
The minimum deposit is 10€ for most methods, except bank transfers which start at 50€.
How long do withdrawals take?
E-wallet withdrawals are processed within 24 hours, cards take 3–5 business days, and bank transfers can take up to 10 business days. Crypto withdrawals are usually instant once confirmed on the blockchain.
Can I cancel a withdrawal?
Yes, you can cancel a pending withdrawal from the cashier section. Once it moves to “Processing”, cancellation may not be possible.
What bonuses are available?
The welcome bonus is a 100% match up to 200€ and 50 free spins. Reload bonuses and cashback offers are available weekly. Check the promotions page for current offers.
How do I claim free spins?
Free spins are usually credited automatically after meeting the wagering requirements of the deposit bonus. Some may require entering a bonus code.
Are there country restrictions?
Yes, players from the United States, United Kingdom, France, Netherlands, and several other jurisdictions cannot play. See the terms for a full list.
What languages are supported?
The site is available in English, German, Finnish, and Norwegian. Customer support can assist in these languages via live chat and email.
Extra Tips – Handling a Delayed Withdrawal
If your withdrawal is delayed beyond the stated timeframe, follow these steps:
- Check the “Pending Withdrawals” section for any pending manual review. Sometimes KYC documents need re-verification.
- Contact live chat with your account ID and withdrawal reference number. Ask for an estimated resolution time.
- If support cannot resolve, email the finance department directly at finance@lolajack.com with the details.
- If still unresolved after 7 business days, file a complaint with the Curacao eGaming authority (via their online form).
- As a last resort, post a complaint on an independent casino review site. Many casinos respond quickly to public feedback.
- Always keep screenshots of all communications and transaction IDs.
Important: Never send crypto payments to an address provided via chat without verifying it on the official site.
Note: Withdrawal times may be longer during public holidays or if the finance team is understaffed.
By following this guide, you minimize common pitfalls and ensure a smoother experience. Always gamble responsibly and within your means.